The following are Jade Technology's Return Shipment Policies:
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model.

Deviations from this policy may result in a 20% Returns Processing Service Charge.

1. Defective products must be in original factory carton with all original packing materials

2. All miscellaneous materials, such as manuals, accessories, and cables, must be included.

3. If any of these materials are missing, your account will be billed accordingly.

4. The Return Authorization number must be on the shipping label, not the carton.

PLEASE DO NOT WRITE ON THE CARTON:

Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
If the product is found to be non-defective, an inspection fee of at least $ 25, or 15% per unit, will be billed to your account.

Jade Technology credits based on purchase price or current price, whichever is lowest.

Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return, or in any way not meeting the above criteria, will be refused.